what we do
  • ecommerce platform & technology
  • Design and Development
  • fulfillment
  • Inventory Forecasting & Planning
  • Customer Service
  • fulfillment
  • Marketing

The best technology enables us to create the best webstores.

When you partner with SureSource, you’re getting industry- leading technology; we offer an open-source platform with enterprise level support through tier 1 providers. And we don’t supply you with a platform and then leave you burdened with the crippling expense, time and labor of building and maintaining a store. We provide a full ecommerce solution that includes access to our elite team of specialists and experts along with state-of-the-art technology.

Technology and Connectivity:

  • Customization: We have developed an open-source platform that allows for total flexibility. We customize our branded webstores to incorporate all the functionality required for the best end-user experience.
  • Mobile: By 2014, mobile internet usage is expected to outpace desktop usage; we provide mobile storefronts so you’ll be ready. We already automatically detect more than 100 different mobile devices in order to display a website specifically formatted to that device.
  • REST and SOAP-Based Web Services: Our software allows for seamless communication between your systems and ours. With REST and SOAP-based web services, any type of data exchange is possible.
  • Industry-Leading Back End System: Our proven system handles CRM, warehouse management, and forecasting, ensuring efficiency and order accuracy, in turn leading to higher customer satisfaction.
  • Redundancy & Disaster Recovery: We have invested heavily in the infrastructure required to maintain site connectivity, and we can boast an extraordinary 99.99% uptime. Our multitude of web, application, and database servers encompass a virtual configuration that efficiently handles the spikes of seasonal web traffic. We ensure site connectivity through constant power monitoring with redundant generator backup, cooling systems, and fire suppression. We manage site capacity with hardware-based load balancers to prevent bottlenecks (local/LTM and global/GTM-based load balancing). Additionally, we have an off-site location that houses our disaster recovery infrastructure insuring automatic failover options are always available and are seamless to the customer experience.
  • Testing: We use functional, regression and load testing methodologies. We employ third party vendors for load testing and penetration testing. We have incorporated both intrusion detection (IDS) and prevention systems (IPS) into our infrastructure.

Security and Consumer Safety:

  • PCI Compliance: We handle the complexities of PCI (payment card industry) compliance which involves hardware, software and processes modifications. With requirements becoming more stringent, we continue to invest in recertification every year and use an independent third party to complete an annual audit. You can’t run an ecommerce business without following these mandates, and face heavy fines and loss of revenue if implementations are made incorrectly.
  • Consumer Data Protection: Credit card theft is a major concern for all online retailers. We are dedicated to minimizing online crime through a suite of anti-theft programs, including but not limited to penetration tests, viral attack monitoring, and firewalls. We encrypt both the credit card number and the transmission of any customer and personal information using SSL and standard encryption methodologies. Access controls are in place so that the encryption algorithm and data are handled by only authorized functions/groups/ individuals.
  • Fraud Prevention: We have an entire team dedicated to fraud prevention, and have developed algorithms to protect your product from individuals engaging in deception or fraudulent activity.

We recognize the significance of the customer experience within your online store; downtime is not an option, and customers need to trust that their personal information is safe and secure. When you partner with SureSource, you can feel confident that your branded webstore is run precisely as your customers expect it should be.